HERNDON, Va. - The National Automated Clearing House Association has updated its electronic bill presentment and payment business practices document. The new version incorporates customer enrollment methods, identifies customer expectations, and clarifies the roles and responsibilities of payment providers.
The document "specifically acknowledges that a customer can initiate electronic bill payment and presentment either directly with a biller or through a customer service provider," said Kelly Marlar, co-chairwoman of the working group that drafted the practices and manager of treasury advisory services at BellSouth Corp.
The document, which is available on the Web site of Nacha's Council for Electronic Billing and Payment at www.nacha.org/billpay, recommends practices for billers, service and payment providers, and customers.
Elliott C. McEntee, president and chief executive officer of Nacha, said, "For the widespread adoption of EBPP to occur, billers and service providers must successfully address customers' expectations of a user-friendly system that offers timely payments, error resolution, and information security and privacy."