NEW YORK - The New York State Banking Department has developed a follow-up questionnaire that banks can use to assess the examination process and identify problems.

The questionnaire is expected to help the department monitor the effectiveness of its communications with state-chartered banks, the reasonableness of its exam requests, the adequacy of the decision-making process, the quality of reports, and the professionalism of its staff.

The program will be administered by an ombudsman, deputy superintendent Edmund P. Rogers 3d, who will recommend any necessary actions to the department.

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