Intuit Inc.'s Mint.com personal financial management Web site is adding an online forum for customer support.
Though the Mountain View, Calif., company's staff will respond to user feedback on the Get Satisfaction forum, the system was designed to let Mint's users chime in to help answer questions from other users.
Get Satisfaction "encourages customers to provide open and transparent feedback, and we're eager to see how they respond," Aaron Forth, Intuit's product director for its personal finance group, said in a press release Monday.
Rival PFM providers have played up the community aspects of their Web sites, even with far fewer participants than the nearly 2 million registered users that Mint boasts. At rival sites, users can offer peers budgeting and other financial advice.
Intuit said the Get Satisfaction forum is meant to be an alternative to one-on-one e-mail support.