Chief executive officer Richardson M. Roberts remembers a time 10 years ago when PMT Services Inc.'s telemarketing operation had to shut down because a rainstorm had shorted out the phone lines.

"Not only was I competing for business in a marketplace which was difficult to identify and pursue," Mr. Roberts recalled, "but I had to consider whether or not 'acts of God' would continue to be things that we would be matched up against."

Subscribe Now

Access to authoritative analysis and perspective and our data-driven report series.

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.