When the Marquette Banks of Minnesota ran into difficulties in the 1980s, they did not reflexsively slash costs, as many others in their position would have done.

Instead, management saw quality as the key to a turnaround, and made the necessary long-term commitment to quality through a decentralized, super community structure.

Limited Time Offer

Save $400 off your subscription. Special offer ends April 30, 2017.

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.