Bank chief executives remain wary about big investments in systems. But there is one technology that they are positively sold on as a means for reaching customers. It's relatively cheap and the payback is clear. In a word, it's the telephone.

Consider these comments about call centers bank chiefs have made to Management Strategies over the last year.

Limited Time Offer

Save $400 off your subscription. Special offer ends April 30, 2017.

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.