First Citizens BancShares Inc. of Raleigh has expanded its relationship with Total System Services Inc., which will handle card processing on the issuing side for First Citizens in addition to the merchant acquiring side.
TSYS said it would provide fraud detection services as well as card and statement production under a multiyear agreement with the $16.4 billion-asset First Citizens.
First Citizens has been a TSYS acquiring client for 10 years.
William W. Shaw, group vice president of First Citizens' credit card unit, said in a TSYS press release issued Tuesday, "As a long-term client of TSYS Acquiring, we have experienced first hand TSYS' commitment to customer service, and we look forward to extending that same great relationship to the card side of our business."
Philip W. Tomlinson, TSYS' chairman and chief executive, said his company probably would convert First Citizens's existing portfolio to its system from First Data Corp.'s in September or October.
"It's a big win for us. We're very excited about it," Mr. Tomlinson said.
