NCR Corp., a Dayton, Ohio, maker of automated teller machines, said Wednesday that it plans to introduce an online scheduling tool for banks this month.
The NCR Aptra Self-Scheduler lets consumers book appointments with a bank's sales representatives through the Internet, by mobile phone, at an ATM or at a kiosk in a branch, the company said.
The tool is available 24 hours a day and can send a confirmation of the appointment immediately by e-mail or by text message.
"By providing an instant, real-time view of which specialists are available, and registering any cancellations immediately, banks can improve the customer experience — letting customers book time with their branch in a convenient, empowered manner even after the branch or call center has closed," Brian Bailey, NCR's vice president of financial industry marketing, said in a press release.
