Ontario Systems, a receivables management technology and services provider, announced its Artiva collections solution has been selected by Credence Resource Management (CRM) to drive operations in the U.S. and India.

A business process outsourcer collecting high-volume, early-stage bad debt recovery placements for telecommunication, healthcare, and financial service companies, CRM needed a solution it could adapt and control across a variety of business segments with little outside support, according to a news release.

“For more than 10 years, we’ve spent a great deal of time fitting inherited legacy technology into existing operations,” said CRM President and CEO Karan Negi. “Those platforms often fell short of our needs, both in scalability and capability. Our organization has become particularly adept at inventing workarounds in that time to get the job done right. We expect Artiva to help us eliminate that inefficiency, and in turn raise our profits and accelerate our reaction to new issues.”

CRM was founded by veteran business process outsourcing entrepreneurs with decades of experience providing voice-based liquidation and retention strategies to Fortune 500 companies. The organization initially plans to use Artiva to drive consumer recoveries, but will eventually expand into commercial markets and first-party collection work by acquiring other collection agencies. That planned growth and consolidation makes Artiva CRM’s foundational technology platform as they work toward enhanced customer care and support.

“The entire Ontario team has been thoughtful, supportive and extremely diligent in educating us about the capabilities Artiva has to offer,” Negi says. “We’ve done the analysis, and closely examined the firms delivering first-tier IT infrastructure to our clients – Ontario was the clear and obvious choice. Ontario’s ability to deliver on their commitment to implement their system inside 60 calendar days also demonstrated to us that they not only understood their system, but more importantly understood our business.”

Adds Ontario Systems CEO Ron Fauquher, “The critical components of any partnership are founded on trust, competence, and delivery. The people at CRM, along with all of our customers, share our passion for excellence, and expertise in a highly-competitive environment where efficiency and execution determine the leaders. We’re excited to see the results Artiva will bring their business, as we have been for all our customers over the last 30+ years.”

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