Location: Ash Flat, Ark.
Assets: $376 million
Employees: 101
President and CEO: Marty Sellars
www.fnbc.us

Popular with employees: The "Give a Wow" program allows employees to recognize each other for going above and beyond. Points are awarded and can be used to purchase items from a designated website.

Bonus/incentive program: FNBC customers randomly act as mystery shoppers and evaluate the service they receive. A cash bonus is paid to employees who exceed the criteria.

Communication tool/practice: Senior leaders visit branches weekly and quiz employees about the bank's core values, among other things. Correct answers are rewarded with cash and "Give A Wow" points.

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