EVP, Personal & Commercial, U.S. Headquarters, BMO Harris Bank
You hear a lot of talk about business line executives in banking wanting to get closer to their customers. At Chicago-based BMO Harris Bank, they have more freedom to do just that because of Ann Benschoter, whose 900-person headquarters team handles the heavy lifting on leveraging technology investments, product development, customer experience improvements and channel integration efforts.
Additionally, if there are merger opportunities to be assessed, divestitures to be carried out, or compliance functions that need to be rethought, it falls under Benschoter's purview-essentially anything involving the personal and commercial banking business that falls outside the customer-facing realm.
Benschoter previously ran commercial banking for M&I, before its merger with BMO Harris Bank. She sits on the management committee of her new bank's Canadian parent, BMO Financial Group.