Mary Walworth Navarro
Senior EVP, Retail and Banking Director, Huntington Bancshares
The businesses Mary Walworth Navarro leads generate nearly half of Huntington's total revenue. But her contributions to the company go well beyond the basic numbers, to how it actually conducts business.
As the leader of the retail and business operations, Navarro has helped craft a "fair play" approach that looks out for customers in some key ways, whether by making it easy to avoid overdraft fees with a "24-Hour Grace" period, or by giving them a say in how to reap rewards on the bank's Voice Credit Card, which launched last September and is expected to beat income forecasts by 58%.
Navarro also has shrewdly created a thriving business within Giant Eagle and Meijer supermarkets. Of the 8 % growth in new households the company experienced year-over-year for 2013, more than a third has come from in-store efforts despite the fact that those branches represent only 20% of the overall network.