Banks weighing the merits of turning to a third-party processor to handle electronic banking have a lot to consider. How can they achieve the connection benefits and cost savings of outsourcing without sacrificing control of their own customer relationships? Can a bank be protected against exponential price increases when transaction volume rises or processing demands grow? Can it be assured that the service provider will remain willing and able to make changes to the system to accommodate unique needs?
These are precisely the kind of questions that electronic banking service providers don't answer in their standard, preprinted contracts. The following checklist will help you negotiate price, performance, and procedures to protect your customer relationships.