Units of American Express Co., Citigroup Inc., and MBNA Corp. took the top honors in J.D. Power and Associates' latest quality survey of the credit card industry.

Amid a show of strength by some of the biggest and most aggressive companies in the business, American Express' Optima card finished first in customer loyalty in the broad gold/classic category. It edged out last year's leader, Chase Manhattan Corp.'s cobranded card with Wal-Mart Stores.

Subscribe Now

Access to authoritative analysis and perspective and our data-driven report series.

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.