Cardholders in the United Kingdom and United States are less likely than consumers in other countries to change banks after a fraud occurrence, a survey released by ACI Worldwide concludes.
Half of respondents from the two countries stated that any change would "depend on the service delivered by their financial institution following the fraud," ACI, a payments processor based in New York, said Tuesday.
In contrast, respondents from such countries as Brazil, Dubai and Singapore said they would be more likely to change banks.
The processor based its findings on online surveys conducted in July of 2,408 consumers in eight countries, which also included Australia, China and Germany.
The survey included roughly equal numbers of respondents from each country, an ACI representative said.
