Redwood Credit Union, a $1.9 billion credit union that serves 200,000 members in San Francisco and the North Bay, plans to deploy NCR SelfServ ATMs as replacements to 30 currently installed machines, including 28 non-NCR ATMs. Twenty-nine of the new NCR SelfServ ATMs will include NCR's Scalable Deposit Module technology, which lets consumers deposit cash and checks simultaneously in any orientation through a single slot.
Redwood Credit Union is a participant in CO-OP Network from CO-OP Financial Services, which certified the mixed-media deposit technology on its ATM network in June. CO-OP Financial Services offers NCR SelfServ ATMs through its CO-OP ATM payment processing program.
"We only have two NCR ATMs in our fleet today, which we acquired through a merger," says Cynthia Negri, senior vice president of strategic planning and administration, Redwood Credit Union. "But we decided to move to NCR SelfServ ATMs because we were so impressed with their new SDM technology. Our mission is to constantly serve our members better, and the faster and easier experience of NCR SelfServ ATMs with SDM will give our members an experience they will love."
With the mixed-deposit feature, a typical consumer transaction of five bank notes and two checks can take less than 60 seconds to deposit, NCR says. The ATM maker says the new feature is especially appealing to small and medium businesses, such as doctors and small business owners, who on average deposit 12-20 checks and/or 25-30 notes per transaction.
NCR also will provide Redwood Credit Union with software maintenance services. NCR SelfServ ATMs have been purchased by more than 680 financial institutions in 110 countries.