Community bankers should invest in technology or risk losing customers to larger competitors, Diane Casey, national director of financial services for Grant Thornton LLP, warned at a recent conference here.

"Customers are getting a lot more demanding," said Ms. Casey, addressing about 100 community bankers last week at a technology conference sponsored by the Community Bankers associations of Indiana, Kentucky, and Ohio. "Banks that say their customers don't need these sophisticated delivery channels are probably the banks that are losing customers."

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