Five banks and two mortgage companies have signed contracts for call center services from Alltel Corp. this year.

Old Kent Mortgage Services, a top 20 mortgage loan provider based in Michigan, signed a contract in July to have Alltel and its strategic partner ICT Group, a call center outsourcer, handle after-hours customer service.

For United Companies Lending, a large home equity lender based in Baton Rouge, La., Alltel is helping to build a call center with agent stations that can handle both inbound and outbound customer service and sales calls.

Other organizations recently contracting with Alltel are $2 billion- asset Provident Bank in New Jersey; $500 million-asset Riverway Bank in Texas; Banorte, an $11 billion-asset Mexican bank; Banco Popular, Puerto Rico's largest bank, with $18 billion of assets; and Bank Plus, a $200 million-asset Illinois-based bank.

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