A survey report from TowerGroup casts yet more doubt on the near-term future of the Internet mortgage business, though its author acknowledges the Web will play an important role in "revolutionizing" the industry.

The Needham, Mass., company's findings, released Wednesday, add to mounting evidence of consumers' reluctance to get mortgages online. In fact, the author, Richard A. Beidl, says most people will only do it if someone is there to walk them through the process - namely mortgage brokers and real estate agents.

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