Q2ebanking announced Monday a new client win that's well known in the industry for its customer service: Umpqua Bank.
The Austin bank tech vendor will power Umpqua's digital banking channels. The software implementation is designed to provide Umpqua customers with a consistent experience, regardless of which electronic channel they use to interact with the Portland bank.
"Consumers are quickly moving to touch and tablet devices; they expect a consistent, relevant and empowering experience that's fully integrated across channels and devices," said Sonny Sonnenstein, executive vice president and chief information officer at Umpqua, in a press release. "Q2's inherent multi-channel capability on a single platform will help us deliver on our strategy and extend personalized service to our customers."
More than 400 financial institutions use the Q2 platform.