Cross channel integration is even hot with the bad guys, so Vanguard has turned to an integrated anti-fraud solution that tracks possible crime across all points of contact.

“Fraud’s not just about the Internet or the phone anymore,” says Sam D’Amore, principle, IT security, Vanguard, who says fraudsters are committing smaller crimes, but in greater number and across multiple channels. The idea for the crooks is to avoid detection by legacy techniques that ferret out large or otherwise unusual transactions that don’t fit a particular customer’s profile.

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