Amazon

Readers react to the change in tone at the Consumer Financial Protection Bureau, the launch of voice-command banking on Amazon’s Alexa, how regulation affects financial innovation and more.

We entrust tech firms with vast amounts of information about our daily lives, with an expectation that they will safeguard it. But have we become too casual in the trust we place with them in exchange for more personalized experience and convenience?

Establishing trust, especially when it comes to online payments, is critical. People need to feel secure and confident that their personal boundaries won’t be crossed or their information misused, writes Rik van't Hof, director of product management front-end for Ingenico e-commerce.

With millions of Alexa and Google Home devices now in use, first-mover banks are rapidly developing services to let customers control their finances using only their voice — even if there are still many kinks to work out.

If CVS acts quickly and truly pushes synergies between its retail and insurance businesses, there is time for the company to establish a unique value proposition in reshaping the pharmacy experience.

In a world where consumers are tuning out TV ads easier than ever before with streaming services like Netflix, the e-commerce giant is giving advertisers a new platform to be in front of millions of people who like to shop, writes Tom Caporaso, CEO of Clarus Commerce.

Voice-based payments are part of the "instant gratification" consumers will expect from payment and financial services companies, writes Hicham Tahiri, a Paris-based fintech entrepreneur.

Merchants’ fates are inextricably linked to what customers want. So, as they continue to embrace frictionless experiences, merchants are under mounting pressure to deliver or risk losing out, writes Joseph Daly, COO of North American Payment Processing for Paysafe.

Only a few banks have so far integrated with Amazon’s personal voice assistant service.

As use of smartphone apps begins to surpass online channels at some institutions, banks are facing pressure to offer clients more robust services.