Amazon

Employees of a small or midsize business can learn customers’ needs and deftly toggle between soft and hard cross-sells at the perfect time, writes Michael Hiskey, chief marketing officer of Semarchy.

Amazon has introduced an augmented reality tool, giving customers an easy way to see how an item would look placed on any particular surface using a smartphone camera.

Since e-commerce and digital payments' inception, the state of the retail industry has been fluid, always facing new challenges and battles, writes Erik Morton, vice president of strategy and corporate development at CommerceHub.

Readers weigh in on Amazon as a bank threat, claims that big banks are poor fintech partners, whether there are too many banks in the U.S. and more.

Financial institutions should consider personalized campaigns and offers designed to convert customers to their debit or credit card, writes Bob Koehler, executive vice president of project management for SRM.

Banks around the world have spent the past few years preparing for competition from small, nimble technology startups. It turns out the real threat may be Jeff Bezos, according to McKinsey & Co. In its annual banking report.

To become a major payments option, the technology has to improve its voice accuracy and handling of voice in different environments.

With online retailers beginning to challenge the dominance of brick-and-mortar grocery stores, CRE loans to strip mails anchored by them look riskier.

Consumers now expect money to move at web speed, be instantly available, and safe to spend, writes Drew Edwards, CEO of Ingo Money.

Macy's is not alone, as more companies find success after upgrading loyalty programs, writes Tom Caporaso, CEO of Clarus Commerce.