Whether it’s applying for a loan through a mobile app or building an investment portfolio via robo adviser, users want to know they can quickly and easily speak to a human being if they run into problems, top executives said at American Banker’s Digital Banking conference this week.

The move to add dozens of branches, many in low- and moderate-income neighborhoods, continues a strategic shift under retail banking chief Pablo Sanchez.

HSBC is opening 50 new retail branches in the U.S. and hiring more than 300 staff as part of the British lender's plan to expand services to regions where it has previously been absent.

Visa, Mastercard and PayPal are each putting up $10 million to back the cryptocurrency; company “gearing up” to reboot its flagging small business lending unit.

Jeremy Balkin, head of innovation at HSBC Bank USA, shares how the bank is investing in retail innovation, including a $350 million core system.

The chief operating officer for the Americas at Deutsche Bank, as well as SoFi's heads of marketing, risk and capital markets, are all moving on; John Williams tells bankers they need to do more to clean up misconduct at their companies.

On his watch, the $170 billion-asset HSBC USA became the first bank in the world to deploy a customer-facing robot in a branch. It's also the first bank to use wearable technology to help front-line branch staff.

Stress tests, capital buffers and liquidity levels are best ways to make financial system safe; HSBC plans to layoff “several hundred” from investment bank.

Biz2Credit is offering its Biz2X platform to all banks after gaining HSBC and Popular Bank as clients.

In the MeToo era, financial firms the world over are struggling to handle complaints of sexual harassment. A case in point: HSBC.