At Digital Banking 2019, Jeremy Balkin, HSBC's head of innovation, describes how Pepper the robot has changed the way customers and employees engage.

The bank is considering eliminating as many as 20,000 jobs; BIS doesn’t want central banks to fall behind private cybercurrency efforts.

Facebook's plans to launch its Libra cryptocurrency dominated much of the discussion at American Banker's Digital Banking conference last week, but attendees also debated what big tech company might strike next and what future digital innovations are in store.

Whether it’s applying for a loan through a mobile app or building an investment portfolio via robo adviser, users want to know they can quickly and easily speak to a human being if they run into problems, top executives said at American Banker’s Digital Banking conference this week.

The move to add dozens of branches, many in low- and moderate-income neighborhoods, continues a strategic shift under retail banking chief Pablo Sanchez.

HSBC is opening 50 new retail branches in the U.S. and hiring more than 300 staff as part of the British lender's plan to expand services to regions where it has previously been absent.

Visa, Mastercard and PayPal are each putting up $10 million to back the cryptocurrency; company “gearing up” to reboot its flagging small business lending unit.

Jeremy Balkin, head of innovation at HSBC Bank USA, shares how the bank is investing in retail innovation, including a $350 million core system.

The chief operating officer for the Americas at Deutsche Bank, as well as SoFi's heads of marketing, risk and capital markets, are all moving on; John Williams tells bankers they need to do more to clean up misconduct at their companies.

On his watch, the $170 billion-asset HSBC USA became the first bank in the world to deploy a customer-facing robot in a branch. It's also the first bank to use wearable technology to help front-line branch staff.

Stress tests, capital buffers and liquidity levels are best ways to make financial system safe; HSBC plans to layoff “several hundred” from investment bank.

Biz2Credit is offering its Biz2X platform to all banks after gaining HSBC and Popular Bank as clients.

In the MeToo era, financial firms the world over are struggling to handle complaints of sexual harassment. A case in point: HSBC.

HSBC's new head of global markets is encouraging a speak-up culture, months after his predecessor left the bank amid a misconduct claim from a junior female employee.

Chime, Chart IQ, Starling Bank and several other startups have raised millions of dollars from venture capital and private-equity firms this year. Here's what they plan to do with their haul.

Neptune Financial, an online business lender, will help the global bank reach commercial customers it was missing before and could ultimately be a $1.5 trillion opportunity, an HSBC executive says.

Dan Schulman predicts digital payments market may reach $100 trillion; the bank exiting Estonia, Latvia, Lithuania and Russia.

CEO Corbat says “thousands” of call center jobs may be lost; Barclays shareholder sells all stock in the bank and Deutsche’s biggest slashes its stake.

Pay for female staff at HSBC's U.K. business fell further behind male colleagues' in the last year, according to new figures from the London-based bank.

Loans to house flippers dropped 11% in the third quarter, indicating "possible turbulence;" the German bank may have allowed some clients to claim tax credits on stock they didn't own.