Merchant

Merchants are making a miscalculation on data management, says FreedomPay's Chris Kronenthal.

COVID-19 has taken a great deal away from us in the past 12 months, but from a digital payments perspective, it has also opened the doors for new innovation and activity, says Cognizant Softvision's Karla Ch'ien.

People are reluctant to use physical point of sale terminals, putting biometrics in the middle of the contactless payment wave, says Fingerprints' Christian Fredrikson.

Over the past 10 months the payment industry has seen several products and services of bygone eras that have been reconstituted, repackaged and positioned to help customers and small businesses to manage their finances and cash flow, says Avenue B Consulting's Maria Arminio.

The innovation recognizes inventory levels and uses machine learning and sales history to identify the ideal price point to incentivize a consumer to select the product with a limited shelf life, says Quicklizard's Pini Mandel.

As merchants navigate a rapidly evolving market, invisible payments are becoming a crucial means of offering customers the seamless, simple, and streamlined experiences they crave, says Credorax's Igal Rotem.

Opening up universal payments and authentication methods that feel familiar, for both online and face-to-face transactions, could unlock a world of possibilities when it comes to redefining how businesses engage with consumers, says MYPINPAD's Justin Pike.

By holding themselves accountable and following smart standards, organizations will be able to provide consumers with strong security and peace of mind the next time they swap those paper menus for a set of scannable squares on their phone, says Nok Nok's Phil Dunkelberger.

A payment company focused on customer experience can work behind the scenes to facilitate that success, says PayNearMe's John Minor.

Younger consumers have an appetite for fintech services and digital relationships, says Cloudentity CEO Jasen Meece.