Uber

Clearly communicating with customers on a powerful engagement platform is enough to increase customer confidence, writes Donika Kraeva, strategic communications manager at Dentacoin.

Despite the fervor over mobile wallets and banking, one day consumers may never need to open a dedicated bank or payment app.

Many of the factors that make Uber a natural fit for restaurant delivery don’t apply for groceries, according to Pradeep Elankumaran, founder and CEO of Farmstead.

The Merchant Customer Exchange may not have succeeded, but there is still value to the concept that drove the retailer-driven wallet, according to Brian Crist, chief payments counsel at Uber.

Uber’s corporate existence has jumped from one PR crisis to another, but the company has always been lauded for how seamlessly it handles payments. Until now.

It all comes down to convenience. New payment apps, like Venmo, and widely adopted mobile wallets, such as Apple Pay and Alipay, have made the consumer payment experience incredibly convenient, writes Ralph Dangelmaier, CEO of BlueSnap.

After an attempt to test the service with Postmates years ago, the coffee company is now teaming up with UberEats to test delivery in more than 100 locations in the Miami area.

Uber’s latest app update adds a stored-value account that incentivises riders to dive deeper into the Uber ecosystem — and away from their bank or mobile wallet provider.

Each of these wallets has developed its own personality — and, presumably, its own must-have feature to pull consumers and merchants away from the competition.

While mass transit has long been seen as a potential catalyst for changing payment habits, it's apps such as Uber, Grab and Lyft that are making the biggest difference in how people pay for transportation.