Digital banking has grown rapidly in recent years, with consumers increasingly demanding to perform more types of banking transactions on their devices. Yet, the tremendous growth is digital applications has led to an increase in fraud attacks. It's time for banks to rethink the customer experience. Discover how to deliver a seamless, secure and engaging customer journey.
Interest-rate risk, regulatory changes with Basel III looming, supply-chain disruptions, credit risk, and climate change risk are among the threats that will likely be top of mind for risk professionals over the next 12 months, as they attempt to navigate unpredictable, pandemic-altered markets.
There are some major forces that will shape the 2022 mortgage market. To begin with, rising interest rates will cool the red-hot refi boom of 2020 and 2021 and lead to a significant reduction in applications.
It’s easy to assume that borrowers, especially those from younger generations, want an entirely digital experience. But that couldn’t be further from the truth. What customers want is a personalized, streamlined lending experience that is tailored to their unique needs.
A discussion with Connie Theien of The Federal Reserve, Elena Whisler of The Clearing House and Laura Weinflash of Early Warning, moderated by Craig Ramsey of ACI Worldwide.
