Americas

AUSTIN, Texas — While there are numerous customer relationship management (CRM) tools on the market, out-of-the-box solutions usually don't do the trick.

BURBANK, Calif. — UMe Federal Credit Union had a problem. Though the $160 million, one-branch CU had a mobile banking application available to its 13,050 members, only a small percentage were using the service.

VIENNA Va. — One credit union has been so successful promoting itself on Facebook, that even Facebook took notice, publishing a case study based on the results.

FORT WORTH, Texas — For many online banking transactions, "taking" and "holding" are two different concepts.

FORT ATKINSON, Wis. — If waiting is the hardest part, why not do away with the wait?

NEW ORLEANS — A concept designed to expand what credit unions can do with mobile banking and on mobile devices is the winner of the 2014 CO-OP THINK Prize and $10,000 furnished by MasterCard.

MIDDLETOWN, Ohio — MidUSA CU has launched a holographic telepresence system that virtually allows staff to be in two places at once.

Harvard Illinois Bancorp (HARI) has extended its string of victories against activist investor Joseph Stilwell.

DUMFRIES, Va. — A credit union to serve professional and amateur athletes, and their families, has received preliminary charter approval from NCUA, according to the CU's organizer.

ALEXANDRIA, Va. — Despite the threat of civil money penalties for submitting late call reports, and NCUA issuing warning letters after the January deadline, more than 100 CUs still filed late as of the April 25 filing date.