Data Sets

The vast majority of consumers said they were satisfied with customer service in the financial services industry, according to fourth-quarter data from a Zendesk, which provides web-based customer support to a variety of industries.

Fed Gov. Dan Tarullo meets privately with top bank chief executive officers, Armando Falcon defends his successor and Treasury said it plans to auction off more of its stakes in banks still part of Tarp among other highlights in Washington news last week.

'Security cocktails' enter the mix and merchants cling to PIN in the major security stories of the week through May 4.

American Banker readers share their views on the most pressing banking topics of the week. As excerpted from the Comments sections of AmericanBanker.com articles.

A Chicago banker dodges blame for the Cubs' woes, a Florida bank finds a creative way to drive deposit growth, and executives at several companies jumped ship to competitors.

Median pay for CEOs at banks with less than $20 billion of assets was less than a tenth of the median amount for bosses at banks with more than $100 billion of assets in American Banker's 2012 compensation survey. Growth in pay from 2010 was roughly parallel between the two groups, however. Here are some of the most richly rewarded chiefs among the smaller banks. Pay data and ratings of the banks' pay practices are provided by GMI Ratings, a governance watchdog. Figures are for 2011.

CEO pay rose a median 16% in 2011 among a group of 160 banks despite a 23% slide in the KBW bank index. Here are some of the most highly paid bank bosses of the year. Ratings of the banks' pay practices (as of April 25) are provided by GMI Ratings, a governance watchdog.

From social media analytics to cloud computing to context-aware computing to novel means of building applications, this year's financial services innovators are pushing the envelope.

Bernanke as Fed Borg; Reductions for loans owned by Fannie and Freddie indefinitely delayed; Barbara Rehm disputes those who want to break up big banks; Other ways to pay for Obama's refinancing plan; Credit union lending bill is delayed

The photo-clipping site Pinterest is one of the newest - and most confusing - in social media. Most of the bank-themed images users share are of collectible piggy banks, but Corporate Insight says the site presents an opportunity for real banks as well.

Executives moved up at FBR, HSBC and elsewhere; PNC's Rohr and one of his favorite shareholders entertain at the annual meeting; and a few CEOs face critics and questions.

American Banker readers share their views on the most pressing banking topics of the week. As excerpted from the Comments sections of AmericanBanker.com articles.

Google's phones are attacked again and FIS is haunted by a year-old breach in the major security stories of the week through April 27.

Bank CEOs' commentary on the first quarter had it all. Some were candid about their motivations, some were more upbeat than others, and some wished the questions would stop.

With banks discussing a lot of potential deals but doing relatively few, many executives are turning their attention to attracting new customers and integrating what they have already bought.

Fees, branch locations and types of products offered all play a role into how much customers like their banks, according to the J.D. Power and Associates' 2012 U.S. Retail Banking Satisfaction Study. The survey highlighted the highest-ranked banks by region.

Scammers prefer plastic and Apple's security is questioned again in the major security stories of the week through April 20.

American Banker readers share their views on the most pressing banking topics of the week. As excerpted from the Comments sections of AmericanBanker.com articles.

Mobile banking is quickly evolving. A few banks are ahead of the pack.

Apple gets bitten and a Japanese bank trying to ditch ATM cards for biometrics are the major security stories of the week through April 13.