Merchant

Empathy isn't a buzzword; it's how we should be talking to each other — and it should be expressed through our products, says Suneera Madhani, founder and CEO of Fattmerchant.

When it comes to digital-native shoppers, it’s more than just understanding how their expectations have changed. These expectations are tied to emotional factors that influence buyer behavior, says Michael Rouse, chief commercial officer at Klarna.

Security platform provider MagicCube is partnering with IT services company NTT Data to certify and deploy software that allows the secure input of sensitive data on a touch screen.

China UnionPay is assembling the relationships it needs to directly issue cards in Europe, but local saturation suggests UnionPay’s best bet is to use European merchant relationships to counter its own domestic rivals in China rather than disrupting Visa and Mastercard.

Stripe has launched Chargeback Protection through its machine-learning fraud prevention system called Radar.

Companies must be more prepared to defend user data from malicious outsiders, or suffer the consequences of lawsuits, sanctions from data privacy laws, decreased user trust, tarnished brand reputation, damaged investor relations and more, writes Ben Goodman, vice president of global strategy and innovation at ForgeRock.

While major card issuers such as Chase and Wells Fargo roll out NFC-enabled credit and debit cards incrementally, Bank of America is taking a much more aggressive approach.

While Noah Bank’s CEO has been accused of self-dealing in connection with SBA loans, its chairman says the directors had a succession plan ready to go and are rallying to rescue the bank’s reputation.

It's a multibillion-dollar industry in a state of payments-regulation limbo and as a result, the U.S. cannabis business has mainly operated on a cash basis.

American Express is following other major issuers in committing to convert its credit card portfolio to contactless as customers' cards expire.