14th Annual Credit card Collections Conference

  October 16-18, 2005
  Omni Orlando Resort at ChampionsGate
  ChampionsGate, Florida
  Sunday
  October 16, 2005
  PRE-CONFERENCE: COLLECTIONS TECHNOLOGY SHOWCASE
  Combining Automation & Intelligence
  Hear about the next generation of collections technologies, analytics and operational processes.
  9:00 AM
  The Collections Marketing Organization
  This presentation will provide an introduction, overview and insight into the current state and future direction of collections technologies and operational processes, setting the scene for the moderated panels.
  Bridgeforce President Dawn Willey will discuss the changing environment and new business models focused on total customer relationship management (customers deciding when and through which channel they will communicate and/or conduct business) that are driving financial service providers to embrace new technologies. In addition, she will address the critical components of future collections strategies and processes that will lead to a new model for collections using different technologies and a marketing-focused approach.
  This session sets the scene and direction for the remainder of the afternoon session.
  Dawn Willey
  CEO, President and Founder
  Bridgeforce Inc.
  9:20 AM
  The Future of Collections Scoring and Analytics
  This session will pick up on the previous presentation and provide an overview and insight into the current state and future direction of collections scoring and analytics.
  Global Analytics CEO Krishna Gopinathan will discuss the types of decision science capabilities and practices that are emerging to support a next generation "Collections Marketing Organization."
  Krishna Gopinathan
  CEO
  Global Analytics
  9:45 AM
  Collection Systems: Solution Provider Trends and Perspectives
  This session will open with brief presentations by panel members who will define their products' functions, features and roadmap, and present a brief case study. Then a panel discussion, led by Bridgeforce, will provide attendees with an inside look at the latest offerings of some of the leading solution providers (emerging and industry standard).
  There will be ample opportunity for attendees to question the panel during and after the session.
  Moderator:
  Matt Scarborough
  Business Solutions Practice Director
  Bridgeforce Inc.
  Panelists:
  Morgan Nagle
  Product Management-Director
  Fair Isaac
  Casey Stanley
  Regional Sales Manager
  Ontario Systems
  Julie McMurtrey
  Vice President
  TSYS Debt Management
  10:45 AM - 11:00 AM
  Break
  11:00 AM
  Scoring and Strategy Management: Solution Provider Trends and Perspectives
  This session will open with brief presentations by panel members who will define their products' functions, features and roadmap, and present a brief case study. Then a panel discussion, led by Global Analytics, will provide attendees with an inside look at the latest offerings from some of the leading solution providers (emerging and industry standard).
  There will be ample opportunity for attendees to question the panel during and after the session.
  Moderator:
  Krishna Gopinathan
  CEO
  Global Analytics
  Panelists:
  Cecilia Mao
  Product Management-Manager
  Fair Isaac
  Kevin Derbyshire
  Senior Sales Consultant
  TransUnion
  Trevor Rubel
  V.P. of Marketing
  Intelligent Results
  Richard Rodenbusch
  Director of Technology and Consulting
  Experian-Scorex
  Steve Seoane
  Senior Director, Analytics
  LexisNexis
  12:00 PM - 1:00 PM
  Lunch for all Participants
  1:00 PM - 2:00 PM
  Online Collections: Solution Provider Trends and Perspectives
  This session will open with brief presentations by panel members who will define their products' functionality, features and roadmap, and discuss a brief case study. Then a panel discussion, led by Bridgeforce, will provide an inside look at the latest offerings of some of the leading solution providers (emerging and industry standard).
  There will be ample opportunity for attendees to question the panel during and after the session.
  Moderator:
  Matt Scarborough
  Business Solutions Practice Director
  Bridgeforce Inc.
  Panelists:
  G. Christopher Imrey
  President
  Apollo Enterprise Solutions
  Mike Browning
  President
  Douglas-Danielle, a TransUnion Company
  Bill Kinnelly
  President
  Online Resources Card & Credit Services
  2:00 PM - 3:00 PM
  Automated Messaging: Solution Provider Trends and Perspectives
  This session will open with brief presentations by panel members who will define their products' functionality, features and roadmap, and discuss a brief case study. Then a panel discussion will provide an inside look at the latest offerings of some of the leading solution providers (emerging and industry standard).
  There will be ample opportunity for attendees to question the panel during and after the session.
  Moderator:
  Matt Scarborough
  Business Solutions Practice Director
  Bridgeforce Inc.
  Ben Levitan
  President and CEO
  Envoy WorldWide
  Ann Cannon
  SVP of Sales and Product Management
  Prairie Systems Inc.
  Steve Zirkel
  Vice President of Sales
  PAR3 Communications
  Vytas Kiselius
  President, Adeptra
  Peter Shields
  President and CEO
  SoundBite Communications Inc.
  3:00 PM - 5:00 PM
  Vendor Demos
  SUNDAY NIGHT CONFERENCE KICKOFF
  5:00 PM - 7:00 PM
  Welcoming Reception in the Exhibit Hall
  Monday
  October 17, 2005
  7:00 AM
  Registration and Continental Breakfast in Registration Area
  7:45 AM
  Chairperson's Welcoming Remarks
  Kit Ladwig
  Editor
  Collections & Credit Risk
  CreditAndcollectionsworld.com
  CCR NewSlINE
  8:00 AM
  Keynote Address: The Current State & Future Direction of Credit Card Collections
  This presentation will provide a broad overview of the impact recent regulatory and market conditions have had on the world of collections and discuss in which direction the industry is heading.
  8:45 AM
  What Bankruptcy Legislation Means to Your Business
  "It's official!" October 17 is the day that most provisions of the 2005 Bankruptcy Abuse Prevention and Consumer Protection Act take effect. This presentation will discuss the real impact of this legislation on your business' processes, write-off policies, pricing of asset sales, regulatory compliance and legal procedures.
  Moderator:
  William W. Weinstein
  Director
  Weinstein & Riley P.S.
  Panelists:
  Hon. Judge Thomas T. Glover
  U.S. Bankruptcy Court, Western District Of Washington
  Sam Gerdano
  Executive Director
  American Bankruptcy Institute
  Rick Yarnall
  Chapter 13 Trustee for Las Vegas
  10:00 AM - 11:15 AM
  Morning Refreshment and Networking Break
  Exhibit Hall Opens
  11:15 AM
  FDCPA Compliance: Legal Update/Legal Strategies
  In this session participants will hear an update on recent FDCPA case law developments as well as compliance, policies and procedures essential for debt collectors. Mr. Riddle will also address creative legal strategies to defend against FDCPA suits and class actions and provide examples of defense strategies.
  Jesse L. Riddle, Esq.
  President
  Riddle & Associates P.C.
  12:00 PM
  Evaluating the Collections Portfolio for Optimal Account Placement
  As part of the overall collections strategy, credit-granting organizations rely on in-house capabilities, outside collection agencies and the selling of debt to return needed dollars to the bottom line. Today's collections and recovery organizations must continuously evaluate where to place delinquent accounts.
  This panel discussion will provide participants with information about how top companies manage the process of evaluating portfolio segments through empirical and judgmental analysis and what factors are evaluated as part of the process.
  Moderator:
  Patrick McCoy
  Senior Partner
  Labrynth Inc.
  Panelists:
  G.L. "Bob" Dawson
  Executive Vice President
  West Asset Management
  Jim Panzarino
  Vice President, Cardmember Assistance and Recovery
  Discover Financial
  Jack Whittaker
  Collection Manager
  Sprint PCS
  12:45 PM - 1:30 PM
  Luncheon for Participants, Speakers and Sponsors
  1:30 PM - 2:45 PM
  Dessert and a Networking Break in the Exhibit Hall
  2:45 PM
  Gearing up for Bankruptcy Reform - A Unique Industry Perspective
  The credit counseling industry has geared up for the change. Hear what steps some lenders are taking to ensure their collections departments work more effectively with credit counseling companies to assist consumers.
  Participants will discuss new tools that are helping to ensure an efficient and successful deployment.
  Moderator:
  Mike Rosenthal
  Director of Debt Management Solutions
  TransUnion
  Panelists:
  David Jones
  President
  Association of Independent Consumer Credit Counseling Agencies
  Ivan Hand
  President and CEO
  Money Management International
  Stuart R. Blatt
  Partner
  Margolis, Pritzker, Epstein & Blatt P.A.
  Lonnie Talbert
  Director of Collections
  Citibank
  3:30 PM
  Outsourcing: Best Practices and Perspectives
  Both in-house receivables departments and receivables management companies face the continued challenge of collecting more, faster with fewer resources. A pragmatic outsourcing strategy and process applied by creditors in banking and retail sectors, computer manufacturers, telecoms, insurance companies and other industries is helping improve performance without disruption.
  This panel, lead by Nitin Kapila will outline a proven and phased approach for rapid return on investment via outsourcing receivables management.
  Topics covered will include understanding financials (expectations, budgets, goals, etc.), establishing the basis for a collaborative strategy (governance, balancing and weighing risks, identifying partner profiles...) and executing a pragmatic plan.
  Moderator:
  Nitin Panel
  President
  GRM Group
  Panelists:
  Debbie Stilwell
  Senior Manager Accounts Receivable
  Earthlink
  Steve C. Basilotto
  Managing Director - Risk Control
  HSBC Card Services
  Jim Gionfriddo
  Vice President
  4:15 PM
  Don't Wait on the Sidelines: This Market's Here for Good
  Continued capital inflows, outside investment and the emergence of a new breed of specialized buyers have transformed the debt purchase and sales industry. Rising prices, increased volume and new asset sectors have swelled the scope of the business. Is this a bubble, or is the change permanent?
  This session will discuss shifts in the market in 2004-05 and provide insights into where money is going to be made tomorrow.
  Sean McVity
  Managing Partner
  Garnet Capital Advisors LLC
  Lou DiPalma
  Managing Partner
  Garnet Capital Advisors LLC
  5:00 PM - 7:00 PM
  Evening Reception in the Exhibit Hall
  Tuesday
  October 18, 2005
  7:15 AM
  Continental Breakfast in the Exhibit Hall.
  The Hall Closes.
  8:20 AM
  Chairperson's Recap of Day 1
  8:30 AM
  Keynote Address: The Current Risk Perspective
  Creditors face increased lending scrutiny on a variety of fronts, continued economic uncertainty, questionable consumer confidence, regulatory guidance to increase balance amortization, and a saturation of consumer credit. Consequently, the role of credit risk management has become more essential in managing the balance between the credit extended and the consumers' ability to pay when viewed across the entire usage of credit (not just within one institution). A senior risk executive provides examples of how implementing new risk management and collections strategies positively impacted his institution's asset quality and financial performance.
  Matthew S. Melius
  President & CEO
  Direct Merchants Credit Card Bank Executive Vice President,
  Metris Operations
  9:15 AM
  The Truth about Optimization in Collections
  How did a structured, consistent, and ignored industry grow to a point where highly technical and analytical tools are now required to run a successful collections operation? Walt Ramsey will discuss the past, present and future state of analytics, delivery and strategies employed in the collections space.
  Walt Ramsey
  President
  Experian-Scorex North America
  10:00 AM - 10:30 AM
  Morning Refreshment and Networking in the Registration Area
  10:30 AM
  A Breakthrough for Rapid Credit Card Collections
  As part of a panel discussion, John Simpson, Randy Williams and John Keyes discuss how credit card companies and collection agencies can realize the high ROI of IVM technology (answering machine software) - including faster debt recovery, improved productivity and reduced costs. The discussion will cover the following topics:
  Business and operational impacts of leveraging IVM in a collections campaign; how companies and agencies can positively affect revenues and call center efficiencies utilizing this technology.
  Adding an IVM solution: what to look for in an offering, including the importance of quick set-up and implementation, personalized interactive calls and real-time access to send, manage and control campaigns for increased debt collection and cost savings.
  John Simpson
  Chief Technology Officer
  Nationwide Credit Inc.
  Randy Williams
  Vice President, Operations
  Nationwide Credit Inc.
  John Keyes
  Director of Product Management
  SoundBite Communications Inc.
  11:00 AM
  Building a Web-Based Collections Practice - Leveraging the Internet to Maximize Collections
  Consumer adoption rates of Web-based, self-service applications are at an all-time high. Learn how to extract greater value from a Web-based collections initiative in the following areas: Web-based payments vs. Web-based collections; portfolio scoring to increase settlements; best practices for Internet data security; integration with other collections channels; using business analytics and debtor optics to improve recovery rates
  Christopher Imrey
  President
  APOLLO ENTERPRISE SOLUTIONS LLC
  The conference concludes.
  (c) 2005 Cards&Payments and SourceMedia, Inc. All Rights Reserved.
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