Denali Alaskan Federal Credit Union plans to replace its fleet of 48 ATMs with Diebold Inc.’s Opteva advanced-technology machines, the Anchorage-based financial institution announced April 19.
The deal also calls for Diebold to provide remote diagnostics and repair services and on-site maintenance to enhance uptime for the credit union’s fleet, which spans 18 branches and multiple off-premise locations.
The advanced technology will include Diebold's OpteView ATM Remote Services, which allows remote operators to receive and analyze ATM error codes automatically and attempt a remote fix or dispatch a Diebold technician as needed.
"As we replaced our older-model Diebold ATMs with the new Opteva terminals, it made economic sense to also transition various services to Diebold," said Dory Haworth, director of ATM operations for the $460 million credit union.
Among Denali Alaskan's new ATMs, 24 will feature Diebold's deposit automation technology. These ATMs employ enhanced note acceptors and bulk document intelligent depository modules to facilitate rapid self-service cash and check deposits.
Like all Opteva ATMs, Denali Alaskan's new terminals feature integral enhanced security features such as advanced skimming detection card readers and encrypted PIN pads. In addition, the terminals are compatible with highly secure, nonskimmable EMV card technology, which Denali Alaskan is considering adding to its fleet.
Financial terms of the deal were not disclosed.
What do you think about this? Send us your feedback.
