Market News Publishing Canada Market News Publishing
CGI Group Inc., a leading provider of information technology and business process services, announces the availability of Web Promises, a Web agent that organizations can easily integrate into existing collections systems to facilitate 24 x 7 agent-less collection activity, including most aspects of debt negotiations, commitments, payments and settlements. Two financial institutions have already signed up to utilize CGI's Web Promises solution, including Fifth Third Bank, a large financial institution in the Midwest with over $111 billion in assets.
CGI's Web Promises enables organizations to put their collections activities on the Web quickly and cost effectively, and to start collecting more money now--without adding additional staff or overhead. This new tool provides consumers a comfortable avenue to resolve their delinquency in a self-service mode, on their schedule--leading to increased collections effectiveness. Timelier, proactive treatment and resolution of customer delinquency via new channels with minimal collector involvement allows organizations to focus on customers requiring collector assistance.
In addition, Web Promises is easily integrated with CGI's CACS(R) Enterprise and other collections systems, leveraging a Services Oriented Architecture (SOA), enabling new solutions to be brought on-line with minimal time to market.
"Faced with soaring delinquencies, decreasing operational budgets and the declining effectiveness of traditional telephone channels, organizations need a better way to drive cost-effective customer contact and collections," said Jame Cofran, Senior Vice-President, CGI Global Banking & Financial Markets. "Web Promises provides a more effective and productive way to collect from delinquent accountholders, while providing a new level of personalization and transparency required by to-day's consumers."
For over 30 years, CGI has provided IT and business process services to financial institutions around the world including 21 of the top 25 U.S. banks and 45 of 50 top banks in the Americas and Europe. CGI banking-focused solutions include core banking, end-to-end wealth management, trade finance, business intelligence/data warehousing and customer relationship management. CACS has been implemented at more than 100 organizations worldwide, including seven of the top 10 U.S. banks and six of the top 10 banks worldwide.
