Diebold Names Ducey To Lead North America Operations

Diebold Inc. today named Charles E. (Chuck) Ducey Jr. executive vice president of North America operations, a region where the company has faced significant challenges because small and regional banks have refused to buy ATMs and open new branches, key revenue drivers for the ATM maker.
Ducey replaces Dave Bucci, 58, who is retiring after 30 years with the North Canton, Ohio-based company.
Ducey, 54, previously Diebold senior vice president of global development and services, will assume the duties of Bucci, who was senior vice president of Diebold’s customer solutions group. Bucci was responsible for North America sales and support functions. He will continue as a Diebold consultant for an undisclosed period while transferring his responsibilities to Ducey.
In his new role, Ducey will lead Diebold’s financial self-service and security operations, including related sales, customer support and services infrastructure.
“Ducey has held various leadership roles at Diebold and is a key member of the management team that turned the company around,” says Gil Luria, an analyst with Wedbush Morgan Securities in Los Angeles.
Ducey will face challenges in North America, notes Thomas W. Swidarski, Diebold president and CEO. During recent earnings calls with analysts, Swidarski repeatedly has noted small and regional banks’ refusal to buy new ATMs, especially during the recession.
In a statement, he acknowledges future ATM sales in North America will be limited. “As the North American market develops into a more mature phase, it is critical that we adapt along with it¬, and Chuck has the right skill to lead those efforts,” Swidarski states.  
Ducey joined Diebold in 1978 and held various positions, including vice president for service operations and finance for the North American sales and service division.