Lowell Group, the UK’s largest debt-buying company, according to Collections & Credit Risk research, named Paul Thomas, formerly with Capital One Bank, to become the company’s head of External Recoveries.
Thomas is responsible for developing and managing the panel of collection agencies that Lowell has approved to perform collections on its behalf. He will be in charge of making sure the agencies follow strict operating standards to ensure regulatory compliance.
Thomas spent the past three years at Capital One as Debt Sales Manager, managing the bank’s relationships with debt buyers. Before that, he was responsible for managing the performance of Capital One’s roster of collection agencies.
Lowell Group is a specialist debt-buying company formed in 2004. The company buys consumer debts from a range of blue-chip companies and then manages recoveries, working closely with debtors to help resolve their financial troubles and pay off what they owe.
In April 2008, Lowell Group was acquired by Exponent Private Equity and existing management for an undisclosed value. The business employs more than 400 people at its headquarters and customer contact center in Leeds, England.
