PayThink

As people begin moving again, digital transactions and customer experience will be key, says WEX's Anant Patel.

A spike in demand has led to a bigger emphasis on innovative solutions for the digital payments market.

Always view fraud prevention tactics and strategies within the proper context. Be aware of current economic and societal conditions and analyze how behaviors may vary, says Sift's Jeff Sakasegawa.

Now perhaps more than ever, banks and their proxies need to show tact when communicating with past-due borrowers.

It's not enough to just get rid of cash or go contactless. There's an entire experience to consider, says Tappit's Jason Thomas.

Big firms need nimble operators to create streamlined processes that match shifting customer behaviors, says DealRockit's David Carmell

Borrower relief is necessary in a national emergency, but if the exclusion of the deferred loans from troubled-debt restructurings is extended past the end of the year, safety and soundness could be compromised.

Despite success lobbying for PPP inclusion and the elimination of Regulation D, the industry must continue to push for additional reforms.

When looking back at the pandemic, customers will only remember which companies went above and beyond for them, says Adobe's Mark Masterson.

It's imperative that financial services firms find ways to ensure all Americans have access to the banking services necessary to thrive.