PayThink

When scammers impersonated a pair of magicians to conduct financial fraud, the victims had a trick up their own sleeves.

To re-engage members, try using multiple channels. Better yet, ASK how they want to hear from you. A simple online or e-mail survey can provide a wealth of information about members' communication preferences.

It's not like the past few years haven't seen growth in at least a few job categories. Political Ad Distortion Enhancer. Bruce Jenner Facial Expression Stand-in. Steve Jobs Mythmaker. And within CUs, financial counselor.

It's not about fees. It's about you and me making an intentional difference for our neighbors, small businesses, and families. It's about helping others create a firm foundation for their future. That's the Credit Union difference.

A few weeks ago, I wrote a column describing the financial preferences and behaviors of underserved consumers by painting a picture of an archetypal consumer named Sue. Taking stock of the true needs of the underserved helps explain why traditional bank products and practices often miss the mark.

The war over interchange between merchants and the payments industry continues. That's not surprising with tens of billions of dollars being allocated by Washington rather than the market in question.

"There can be little doubt that financial stability issues have risen to the top of the agenda for the major central banks."

A recent American Banker online survey asked what to do about unprofitable customers. Most responders said that bankers must be more "creative" and find profitable ways to keep these customers.

Cyberthieves are using denial-of-service attacks to prevent corporations from discovering that their bank accounts have been raided.

Health-care organizations are reporting an unhealthy number of data breaches.