PayThink

There was a hard lesson learned by many in the Occupy movement last week. When you push the so-called "establishment," they push back… with a vengeance. It was an "Iron Heel," response, with billy clubs in the ribs, pepper spray in the face and a general disregard of the right to peacefully protest.

Amazon.com Inc.'s new high-end e-reader, the Kindle Fire, has a lot of features that could let it substitute for a portable computer or tablet — but is lacking in at least one regard: Payment security.

As one of the country's leading providers of mystery shopping services to credit unions, I'd like to refute several misrepresentations contained in a report comparing phone satisfaction surveys to mystery shopping.

There is one universal truth when it comes to social media, and conveniently, it can be expressed in fewer than 140 characters: Everyone thinks everyone else has it figured out.

Congratulations to Stan Hollen and Company at CO-OP Financial Services for understanding that credit unions actually do compete with banks for the hearts and minds of Americans.

Thank you to Frank J. Diekmann for jumping up and down and hitting us member credit unions over the head on charter conversions to mutual savings bank charters. This is not about the affairs of other credit unions. It is about the integrity of the credit union name.

It's an involved decision process, but now that you're ready to choose a technology solution for your credit union, the process is over. Or is it? Here are five factors to consider.

The word 'password' has topped SplashData's annual list of the 25 most common passwords — and a common password is, from a security perspective, a terrible password.

S&P is placing greater emphasis on the country where a bank operates. We believe capital is at most neutral to a slight weakness for the ratings in the U.S. and Europe.

Addressing the home mortgage meltdown, Congressman Scott Garrett recently introduced legislation that is, as American Banker put it, "designed to draw the private sector back to the secondary-mortgage market after the troubled GSEs are terminated."