Much of this technology, such as the Zelle P2P network, is already in place, and the challenge now is to make sure it's visible — and ultimately useful — as customers continue to change the ways they interact with the bank as the pandemic wears on.
There's also an imperative to grow new services, like real-time payments or open banking, to keep up with demands from merchants and consumers alike.
Host:Kate Fitzgerald, Senior Editor, PaymentsSource
Guest:Barry Baird, head of payments capability and delivery at TD Bank