Resources

Big banks are getting surprisingly good grades for customer satisfaction, despite lingering scandals and waves of new fees since the financial crisis, according to J.D. Power. Big banks' better technology and efforts to improve their customer service have off-set some of the reputational issues affecting them, J.D. Power executive Rocky Clancy explains.

When Isis launched its mobile wallet nationwide in November, it also launched new technology for customers who want to use their phones instead of cards or cash to pay at the checkout counter. Reporters from American Banker and PaymentsSource tested the new technology and share their findings.

When Isis launched its mobile wallet nationwide in November, it also launched a new interface. PaymentsSource journalists give their first impressions of the new payments method.

John Stumpf, Chairman and CEO of Wells Fargo, has kept his bank profitable for 15 record-breaking quarters, presided over its expansion from coast to coast, and steered clear of the worst regulatory troubles following his biggest competitors. American Banker editors discuss why he is the Banker of the Year for 2013.

Citi executives Deborah McWhinney and June Felix discuss their group's new health care payments platform.

Citi's June Felix, managing director for health care in the company's enterprise payments division, on how Money² for Health Would Work for Patients, Doctors and Insurers.

Deborah McWhinney, head of Citi's enterprise payments group, talks about innovating in a large organization; colleague June Felix looks at what's ahead for the intersection of banking and health care.

JPMorgan Chase this week agreed to pay $13 billion to settle mortgage-related claims, under a landmark agreement with the Department of Justice. American Banker editors discuss what the settlement means for the bank, Chairman and CEO Jamie Dimon and state and federal authorities.

The Consumer Financial Protection Bureau on Wednesday unveiled an enforcement action against Cash America International for robo-signing and other violations. American Banker editors discuss what the action says about the future of the small-dollar loan market and the CFPB's future enforcement activities.