Technology

Many companies are trying to harness technology to modernize the U.S. payments system, but startups and incumbents alike forget about certain stakeholders in the industry's massive value chain.

The forces of change in payments are swift and coming from seemingly everywhere. Digital migration is wiping away historical industry barriers, facilitating unexpected partnerships and enabling customer relationships that go deeper than the transaction.

To say the Softcard mobile wallet had an interesting year would be an understatement. By the end of 2014, it had a new name and a new competitor: the formidable Apple Pay.

Customers give slightly higher marks to retail banks for their overall customer service than they do to credit card issuers, even if the credit card service is a division of the same bank, according to a recent survey of credit and debit cardholders.

The fast food chain Chick-fil-A has confirmed that it was the victim of a recent data breach.

Capital One plans to take advantage of two major marketing initiatives — its support of Apple Pay and sponsorship of the Orange Bowl – to give its bank-branded mobile wallet a boost.

As payments providers shore up their security, using tokenization on top of biometrics on top of encryption, will there be a need for merchants to manage fraud on a per-transaction basis?

As new technology such as Apple Pay spark fresh interest in using smartphones for payments, many card issuers are striving to make the most of this enthusiasm. But for banks, the end goal isn't the point of sale.

When you are a company that started out 125 years ago as National Cash Register, you've had to reinvent yourself a few times.

The cash register company turned ATM maker purchased online and mobile banking provider Digital Insight to better compete in digital banking and to let banks offer customers seamless interactions between channels.