Technology

Some financial institutions are using emotion AI, which picks up subtle signals over text, audio and video, to help their customer service agents do their jobs better.

The technology addresses both security and hygiene concerns, says Fingerprints' Lina Andolf-Orup.

The court struck down a 2015 update to the Telephone Consumer Protection Act, which permitted robocalls to cellphones for government-related debt collection.

The coronavirus outbreak is still very much an economic crisis, but that doesn't mean the best solution is to keep on selling.

Jane Gladstone, new president of Promontory Interfinancial Network, says the recession will accelerate the shakeout among the nonbank disruptors and that small banks have an opportunity to forge new bonds with the survivors.

There's a need for a multi-stakeholder approach and knowing that the best decisions are made when all stakeholders are considered and catered for.

Vodacom's Tanzania M-Pesa wallet is expanding its money transfer services throughout Africa, enabling more than 200 countries globally to now send money to and receive it from Tanzania.

In the tech-centric payments industry, the number of women in C-suite roles is rising after decades of incremental progress, but the path to leadership for Black people in the payments industry remains steep and lonely.

A blockchain-based digital dollar deserves serious consideration if only because its adoption would mark the beginning of a modern, more efficient government payment structure, says Polyient Labs’ Jeff Hinkle.

Deutsche Bank AG is weighing the acquisition of all or part of disgraced Wirecard AG’s bank, potentially throwing the business a lifeline after one of the biggest corporate scandals in recent years.