Technology

By dumping Chase Pay's standalone point of sale app, JPMorgan Chase is handing a victory to the likes of Apple Pay — but it's also eliminating an app that was tangential to the issuer's long-term payments goals.

Capacity, formerly Jane.ai, originally designed its chatbot to answer consumers' questions, but when employees started using it, that gave the startup an idea for a new business line.

Human error makes credit unions vulnerable to cybersecurity threats, but executives can fight this by setting up the right processes and technology.

Most consumers will share more data, including preferences, if they see a more valuable personalized experience, says Hero Digital's Kristine Stebbins.

More U.S. states are legalizing sports gambling, providing a huge opportunity for payments companies that have been fattened by multibillion-dollar mergers.

The mobile payment revolution has made mobile banking apps even more lucrative and attractive to crooks.

As major U.S. cities continue to implement contactless tap-and-go acceptance to collect transit fares, at least one bank sees this trend as an opportunity to put its cards on center stage.

In the age of e-commerce and the "Pays," redemptions will no longer be viewed primarily as an expense to be managed, but rather as a tool to create value through higher spending, brand engagement, and long-term loyalty, says Capco's Daniela Hawkins.

Proponents of a plan to get the Postal Service more involved in banking say it would restore profitability. Actually it would lose more money.

Proponents of a plan to get the Postal Service more involved in banking say it would restore profitability. Actually it would lose more money.