Nandita Bakhshi, CEO of the bank since 2016 and and No. 4 on American Banker's list of the most powerful women in banking, shares what she's doing to improve customer journeys, make the bank a better place to work, and create a culture of innovation. 

Bonnie McGeer

Bonnie McGeer is the executive editor of American Banker. She oversees its monthly magazine and chairs the Most Powerful Women in Banking and Finance program.