A new survey finds that 14% of small and medium-size businesses switched banks last year and 18% are considering switching this year. Having an appealing mobile app is critical to keeping small business owners happy, according to Doug Brown, senior vice president of FIS. He explains why, and also shares some of the study's observations about millennials.
Penny Crosman is Executive Editor, Technology at American Banker. She is based in New York. She guides technology coverage at American Banker and... Read full bio
