The Federal Reserve and Federal Deposit Insurance Corp. said the crypto firm’s response doesn’t “preclude us from taking any further action.” 

The New York City bank is forecasting that consumer lending will come under pressure amid higher interest rates and concerns about the economy. “That said, still putting forth 8%-10% loan growth is significantly better than where the industry is,” said CEO Ira Robbins.

Bank of America, BNY Mellon and Citi invested $20 million in Genesis Global, a company that helps financial markets organizations develop applications through its low-code platform.

The San Francisco company is relying more on banks and credit unions, and its own acquisition of a bank last year, to fund its consumer lending business. The flexibility has proved helpful as demand from other loan buyers wanes.

The Cincinnati bank used to rely on surveys to gauge how satisfied customers were after speaking to a contact center agent. Technology has made the task easier and more comprehensive, and spotlighted common issues that triggered a high volume of calls.

The allegations against the $559 billion-asset bank are similar to those brought against Wells Fargo related to its 2016 fake-accounts scandal.