Research

If banks want to create customer loyalty and support growth, they need to holistically focus on the human factors that ultimately influence business outcomes.

Why banks believe fraud prevention and customer experience are both top priorities

As more banks adopt cloud technology, paths to value become clearer.

Joining forces with mobile and faster payments, generative AI is coming on board to help deliver better customer experiences and combat fraud

Banks are proceeding with caution as a new generation of AI tools arises.

In the coming year, banks, fintechs and credit unions will be watching the elections and working out how to incorporate AI into their businesses.

Small business clients are important to financial institutions and expected to drive growth. But to achieve that, banks must teach them to be stronger consumers.

Meaningful progress on DEI initiatives has a real effect on the workforce. We examine the dynamics that drive this conclusion and what it means for companies.

Financial institutions must adopt a tech mindset that aligns with – and promotes – broader enterprise goals.

Banks looking to grow customer relationships can't be complacent about investing in the digital products and dedicated service that ignite positive brand loyalty.

In today's competitive banking industry, customer-centric institutions are gaining an edge in attracting and retaining customers. But what does it mean and what does it take to get there?

Banks and credit unions understand the benefits of boosting their digital capabilities as well as the pitfalls of lagging behind.

End-to-end automation remains a long-term goal as banks and insurers focus on point solutions, at least for now.

Millennials and Generation Z will soon become the principal financial consumers. Which companies and products are on track to win their business, and which ones are in danger of going extinct?

Financial services firms are focusing on essential risk-related priorities, but must not lose sight of the importance of innovative technologies that drive business forward.

Banks, fintechs and advisors are cautiously pushing investments next year to keep up with industry expectations.

The Infrastructure Investment and Jobs Act provides billions in grants for state and local governments. The challenge now is how quickly and effectively they can spend it amid an inflation–fueled rising–rate environment.

Exclusive Arizent research found that more than 95% of employees think they have something to learn from people who are different from them. But only 66% think that diverse companies make better decisions. We explore the disconnect.

Small business banking can be BIG for the financial institutions willing to tap the opportunity in this fast-growing market.