It’s easy to believe that the youngest FI consumers would be the primary demographic wanting more from digital banking platforms. But despite differences in their online lifestyles, all users, from Gen Z to Baby Boomers, want their credit union or bank to deliver a modern, intuitive mobile app and desktop experience.
To most financial institutions (FIs), chatbots are viewed solely as a customer support tool. Consumers often encounter chatbots on websites as immediate pop-ups, or interact with them as they begin their service journey.
Faced with shifting client expectations and increased competition from fintechs, banks must embrace new ways to increase wallet share and engage with their customers. Learn more.
Congress is expected to pass the SAFE Banking Act by year-end in one way or another. Bankers can learn a thing or two from others who have already taken the plunge.
As much as consumers’ financial services needs have evolved in the last two years, so have executives’ demands and expectations of their innovation initiatives.
