Retail & Commercial

Senior managers at selling banks often get big payouts and move on. But some decide (or are allowed) to stay and can make major contributions. Here are examples of execs who famously became difference makers after sticking around, or of keepers from recent deals who could have a big impact.

The bank pared down its application to 50 questions and allows customers to do the easy work before turning it to the loan officer.

Several hard realities, including legacy technology and the pace of change in software and apps, leave firms vulnerable to outages that stir public outcry.

The changes mandated by the recent regulatory relief law would narrow the definition of "high-volatility commercial real estate" exposures that get a higher risk weight.

To help close deals, there are steps online lenders can take to establish a quick and personal connection with real estate agents.

The migration to digital may change the way loan officers work, but it won't make them less essential: BofA Consumer Lending SVP John Schleck.

An AI-powered virtual assistant could be used in a variety of ways, including helping customers to prequalify for mortgages, easing compliance and detecting problems.

Julie Demarigny will be in charge of mobile and online strategies at the San Francisco bank.

Shelley Siefert will also become the bank's president in May.

The Atlanta bank warned that some customers may experience intermittent access. A routine system upgrade gone awry caused the problem.